Last week I talked about how the customer experience dictates the value of your product or service using Walt Disney World as an example. This weekâ€™s blog is an extension of last weekâ€™s blog.
On Sunday evening, I was doing some professional development using Xeroâ€™s platform. I want to stay on top of the newest product releases to see if there is anything that will make my clientsâ€™ lives easier. While looking at my practiceâ€™s dashboard I noticed one of my certifications was going to expire in November. I didnâ€™t see anything looking through the help center, so I decided to email my Xero account manager.
Within half an hour I had received a response. I was quite surprised that my account manager would respond on the weekend, let alone a Sunday evening. He reassured me that everything was ok and that the rules had changed on the certification. That is one of the reasons I love using Xero as they go above and beyond for their customers. This is something that I love doing for my clients as well. I donâ€™t mind answering emails on weekends or vacation if it helps my clientâ€™s peace of mind.
What have you done in the past that goes over and above for your clients or customers?
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