This past week has been crazy with discussions with three different CPA practices. All three discussions were different in nature and from different types of practices. I see benefits in talking with all three firms to see if there are opportunities to help my clients if I cannot answer their questions. These are the types of relationships that you want to build as a business owner. This becomes extremely crucial when you are by yourself with no employees. Granted in my situation I do have my wife who is also a CPA to use as a sounding board.
A couple things that help with building great relationships is personality and trust. I think of myself as having a very easy going personality. As well, although I have a full-time position with Automaxx, my in-lawsâ€™ family business, I still find time to meet with my clients during the daytime, in the evenings or on weekends. I took a last minute conference call with a client the other night because I care about them. The fact that I can deliver information to help ease their mind and allow them to sleep better at night is very important to me.
Trust is an extremely important trait too. You donâ€™t want to be sharing confidential information with people that are not privy to the situation. I recently ran into a situation where information that I conveyed in confidence to someone got back to me from another source. How do you think I felt when I heard this? I was quite upset because now I knew I couldnâ€™t talk to this person anymore.
Have you made good relationships in business? Let us know!